Privacy Policy
X-10 Nutritional Consultancy (“X-10”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect personal data when you engage with our website or services.
For the assistance of this document, please know that X-10 Nutritional Consultancy is a division of The X-01 Group Limited.
§1. Introduction
We may collect and process the following types of personal data:
- Contact information (such as name, email address, and phone number)
- Account or membership information
- Health or lifestyle information voluntarily provided for the purpose of delivering our services
- Payment and billing information (processed via third-party providers)
- Communications sent to us, and their content (emails, messages, forms)
We only collect data that is relevant and necessary to the provision of our services.
§2. What Data We Collect
Personal data is used for legitimate business purposes, including:
- Delivering nutritional guidance and services
- Managing memberships, programmes and enquiries
- Communicating with you regarding your engagement with X-10
- Meeting legal, regulatory, or professional obligations
- Improving our services and internal processes
We do not sell personal data or use it for unrelated marketing purposes without consent.
§3. How We Use Your Data
§4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Legitimate interests
- Legal or regulatory obligations
- Explicit consent (where required)
Where consent is relied upon, it may be withdrawn at any time.
§5. Health-Related Information
Where health or lifestyle information is provided, it is:
- Supplied voluntarily
- Used solely to ensure services are appropriate and safe
- Handled with heightened care and confidentiality
Such information is never shared outside of X-10 or The X-01 Group without a lawful basis.
§6. Storage and Security of Data
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure storage systems
- Access controls
- Limited internal access on a need-to-know basis, managed by The X-01 Groups internal security infrastructure.
Personal data is retained only for as long as necessary to fulfil its purpose or meet legal obligations.
§7. Data Sharing
We may share personal data only where absolutely necessary, including with:
- Payment processors
- IT and communication service providers
- Professional or legal advisers where required
All third parties are expected to process data in accordance with applicable data protection laws.
§8. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of data, where applicable
- Object to or restrict certain processing
Requests may require identity verification and are subject to legal and contractual limitations.
§9. Cookies and Website Use
If you wish to raise a complaint or concern regarding GDPR or Data handling, please contact our GDPR team using the details provided on our Contacts page.
Complaints are reviewed objectively and handled in line with our personal procedures.
When a complaint can not be handled at entity level, they may be escalated to the X-01 Complaints and Correction team. This process should only be initiated post-complaint with X-10.
If you believe your data has been handled improperly, you have the right to raise a concern with the UK Information Commissioner’s Office (ICO)
Our website may use essential cookies to ensure basic functionality and performance.
Where non-essential cookies are used, appropriate consent mechanisms will be applied.
§10. Complaints
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
The most current version will always apply and will be published on our website at www.x10nutrition.com/support/legal/privacypolicy.
§11. Amendments
X-10 Nutritional Consultancy is a division of The X-01 Group Limited.
Registered Company Number: 16872799
All Rights Reserved.
§12. Company Information